Privacy policy

PRIVACY POLICY – LIGHTS4YOU

Effective Date: April 2026

1. INTRODUCTION

Lights4You (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. INFORMATION WE COLLECT

We may collect the following types of personal information:

2.1 Information you provide directly:

  • Full name
  • Contact details (email address, phone number)
  • Billing and delivery address
  • Company details (if applicable)
  • Account login details
  • Any information submitted through forms or customer support

2.2 Information collected automatically:

  • IP address
  • Browser type and device information
  • Pages visited and browsing behaviour
  • Cookies and tracking data

2.3 Transaction information:

  • Order history
  • Payment details (processed securely via third-party providers – we do NOT store card details)

 

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Communicate with you regarding orders or enquiries
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (only if you consent)
  • Prevent fraud and enhance security
  • Comply with legal and regulatory obligations

4. LEGAL BASIS FOR PROCESSING (POPIA)

We process your personal information based on:

  • Your consent
  • Contractual necessity (to fulfil your order)
  • Legal obligations
  • Legitimate business interests

5. SHARING OF INFORMATION

We may share your information with:

  • Payment gateways (e.g., PayFast, PayGate, Peach Payments)
  • Courier and logistics providers (e.g., delivery companies)
  • IT service providers (Shopify and related integrations)
  • Marketing platforms (e.g., email marketing tools)

We do not sell or rent your personal information.

6. INTERNATIONAL DATA TRANSFERS

Your information may be stored or processed outside South Africa (e.g., Shopify servers). We ensure that appropriate safeguards are in place to protect your data.

7. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Secure servers and encryption
  • Access controls
  • Secure payment processing

However, no system is completely secure, and use of our website is at your own risk.

8. DATA RETENTION

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal and tax obligations
  • Resolve disputes

9. YOUR RIGHTS (POPIA)

You have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator

Information Regulator (South Africa):
Website: https://www.justice.gov.za/inforeg/

10. COOKIES & TRACKING

We use cookies to:

  • Improve website functionality
  • Analyse traffic and user behaviour
  • Personalize your experience

You can disable cookies in your browser settings, but this may affect site functionality.

11. MARKETING COMMUNICATIONS

  • You will only receive marketing emails if you opt-in
  • You can unsubscribe at any time via the link in emails

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. CHILDREN’S PRIVACY

Our website is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

14. PAIA MANUAL

In accordance with the Promotion of Access to Information Act (PAIA), our PAIA Manual is available upon request.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

16. CONTACT DETAILS

Lights4You
Email: support@lights4you.co.za
Phone: 066 171 4335

By using our website, you agree to the terms of this Privacy Policy.